Customers are the lifeblood of any business. But, keeping them engaged is increasingly more challenging. What are 5 fundamentals to get right and 5 blind spots to avoid?
Tag Archives: customer service
The rise in social media has seen a corresponding rise in brand narcissism. What are the seven signs that your brand is suffering from Narcissistic Personality Disorder?
Six valuable lessons Ogilvy’s Co-Chairman & Worldwide Chief Creative Officer Tham Khai Meng learnt about advertising, while waitering in London.
What Are The Roadblocks To Digital Transformation?
As digital becomes an integral element of banking, brands that fail to catch up on mobile will be out of the loop.
As mobile grows in importance, a handful of brands represent the forefront of innovation.
AI that can handle knowledge-based, white-collar work is increasingly becoming competent.
Among UK-based Specialty Retail brands, Instagram dominates social interactions.
Panellists at #SMWChicago give their advice on overcoming social awkwardness online.